FAQs

When should I seek therapeutic counseling?

Counseling is often sought out by individuals who desire to enhance their personal well-being or improve their relationships with others. It offers a confidential setting for discussing personal issues and fostering personal growth with the guidance of a counselor. At Universal Therapeutic Services, our aim is to assist each individual in defining their objectives, making informed decisions, and resolving challenges through problem-solving strategies.

What can I expect from therapeutic counseling?

At Universal Therapeutic Services, our therapists are dedicated to listening attentively to your concerns and supporting you in gaining a deeper understanding of them. Our goal is to equip you with effective coping strategies to tackle these challenges. Our counselors will guide you through exploring your emotions, making informed decisions, and ultimately resolving your concerns to promote personal growth.

What about confidentiality?

Universal Therapeutic Services adheres to strict confidentiality guidelines in accordance with HIPAA. We maintain the privacy of all information disclosed during counseling sessions. However, we are obligated by law to report any information related to potential harm to oneself or others, as well as instances of child or incapacitated adult abuse. Rest assured that all other information will remain strictly confidential.

Where will we meet?

Our physical office is conveniently located at 103 Lydia Street, Greenville, SC 29605 for in-person appointments. Additionally, we offer teletherapy services for those interested in phone or video call therapy. This option provides a flexible and convenient way to receive counseling services from the comfort of your own home or office.

What is the cost of therapy?

At Universal Therapeutic Services, we understand that insurance policies can vary significantly in terms of limitations and coverage benefits. To provide clarity on your insurance coverage for therapy services, our billing team will verify your policy and offer you a Letter of Financial Responsibility prior to commencing therapy sessions. We recognize that unexpected expenses can be challenging, and our goal is to ensure that you are well-informed before starting treatment. In situations where your insurance plan does not offer coverage or only provides limited coverage for therapy services, we are committed to working with you to explore other options to help you obtain the services you require.

What insurance plans do you accept?

We accept a wide range of insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, MedCost, Medicare, United Healthcare, North Carolina Medicaid, Cardinal Innovations, Partners Behavioral Health Management, South Carolina Medicaid, Absolute Total Care, Blue Choice, First Choice by Select Health, Molina, and Tefra. Our team provides patients with a Letter of Financial Responsibility that outlines the specific details of their individual insurance plan. For more information on insurance and billing for therapy services, please feel free to contact our billing specialist directly at Info@UniversalTherapeuticServices.com or (864) 405-3044.

Do I need a referral to start therapy?

Yes, at Universal Therapeutic Services, we require a referral from a qualified physician or other appropriate medical practitioner to demonstrate medical necessity before offering therapy services. Our team regularly assists clients in obtaining the necessary referrals. While some insurance plans do not mandate a referral from a doctor or medical practitioner, our administrative team works to secure a prescription for therapy services from your loved one’s physician. This documentation of medical necessity helps ensure that therapy services are authorized and covered by your insurance plan.

How long does it take to get services started, and what is your waitlist like?

Our waitlist times are determined by client demand and clinician availability and can vary. Our clinicians are highly skilled, which can sometimes lead to longer waitlists than other practices. This is particularly true for our Feeding Therapy Services and ABA Therapy Services. However, our waitlists are not necessarily linear. We prioritize providing services to those who have been waiting for the longest, while also ensuring that our therapists are the right fit for your family and its specific needs.

Why do I have to provide my Social Security Number and Driver’s License?

We require pertinent personal information, such as social security numbers and driver’s license numbers, to verify insurance coverage for our clients. We understand the importance of safeguarding personal information, which is why we have strict policies in place to ensure that all information provided to us remains strictly confidential. Additionally, we use an encrypted, highly-secure format to store all personal information, which is accessible only by authorized administrative personnel.

What areas do you serve?

Our clinicians offer therapy services to patients in the upstate area both in person at our clinical office located at 103 Lydia Street, Greenville, SC 29605, and through teletherapy services, providing digital access to therapy from the comfort of your own home or any other private location.

What are your office hours?

While our office hours at Universal Therapeutic Services are Monday through Friday, 9 a.m. to 5 p.m., we understand that these hours may not always be convenient for everyone. Therefore, our clinicians strive to accommodate the schedules of the families they work with and may have availability outside of these hours.

What therapy services do you offer?

At Universal Therapeutic Services, we provide an extensive range of therapy services, comprising ABA, family, individual, group psychotherapy, grief/trauma therapy, and teletherapy services.

What ages do you work with?

Our clinicians are trained to work with clients of all ages providing ABA, family, individual, group psychotherapy, grief/trauma therapy, and teletherapy services routinely address the needs of patients across the lifespan.

Can I choose my therapist?

At Universal Therapeutic Services, we prioritize matching our clients with therapists who possess the necessary specialized expertise. While we strive to find you a qualified provider as soon as possible, we also understand that you may prefer a specific clinical provider. In such cases, we will place you on a waitlist until they become available. However, please note that delays may occur in initiating therapy services due to the availability of your preferred provider.

Can I meet my therapist before we begin therapy services?

Due to the high demand for our therapy services, it can be difficult to schedule a meeting with one of our clinicians before starting treatment as they prioritize their current patients’ needs. To help you choose a clinician who is a good fit for you, we recommend checking out their biographies on our website. If you have any questions or concerns about our clinicians, please don’t hesitate to contact us.